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FAQs
Have a question ? We are here to help.
1. What makes NIVVE products different from others?
Our products are crafted using naturally extracted, skin-loving ingredients with no harsh chemicals. We don’t believe in fake promises — only in formulas that work, backed by real results.
2. Are NIVVE products unisex?
Yes! All our products are designed to be gentle, effective, and suitable for every skin type and every gender.
3. What is the 21-Day Challenge?
It’s a simple commitment: use our recommended products consistently for 21 days and track the transformation. We believe you’ll see real change — because we don’t just sell hope, we deliver results.
4. Are your products safe for sensitive skin?
Absolutely. We offer gentle, dermatologically tested formulas, especially under our Cuddle Cloud and Celestique sub-brands, which are ideal for sensitive skin types.
5. Do your products contain any harsh chemicals or toxins?
No. We stay away from parabens, sulfates, and artificial fragrances. Our products are clean, naturally powered, and safe for long-term use.
6. Are NIVVE products cruelty-free?
Yes. We are proudly cruelty-free — we never test on animals, and we never will.
7. How do I know which products are right for my skin type?
You can shop by skin type, purpose, or routine on our website to find what suits you best. Still unsure? Reach out to us anytime at +91 9819550763 / 9930693575 or email us at Support@nivve.in — we’re here to help you find your perfect match.
8. Can I use NIVVE products during pregnancy or breastfeeding?
Most of our products are gentle and safe, but we always recommend checking the ingredients list or consulting your doctor if you're unsure.
9. Where are NIVVE products made?
All our products are formulated and made in India, following high-quality standards and with ethically sourced ingredients.
10. What’s the delivery time and return policy?
We usually deliver within 3–7 business days, depending on your location. In case you receive a defective product, we do accept returns. You’ll need to share a video proof of the issue and send it to Support@nivve.in to request a refund. Please note: refund requests must be made within 7 days of receiving your order