All cancellations of orders will adhere to our Standard Cancellation Policy.
Please note that there are instances where we may be unable to accept certain orders and must cancel them. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may lead to order cancellation include limitations on available quantities for purchase, inaccuracies or errors in product or pricing information, or issues identified by our credit and fraud prevention department. Additionally, we may require further verification or information before accepting an order. If any part or all of your order is cancelled, or if we require additional information to accept your order, we will contact you. Orders placed with cash payment will be cancelled if payment is not received within 48 hours from the order placement time.
If you cancel your order before the product has been shipped, you will receive a full refund.
If you cancel after the product has been shipped, you have the following options:
If the product has been shipped but not yet delivered, you can contact Customer Support and inform them of the situation. Additionally, you may refuse to accept the delivery at the time of arrival if you have chosen cash on delivery. If you have received the product, it will only be eligible for replacement in cases where defects are found.
To request a replacement for a defective item, please contact Customer Care via the "Contact Us" option within 3 days from the delivery date. The defective product or part will be collected, and a replacement will be shipped promptly.
'Return' refers to the action of returning the purchased item to the Seller/Nivve via the Nivve website. In the cases mentioned below, customers will only receive a replacement and not a refund:
Customers can receive a refund only in the following cases
Customers are encouraged to review the product listing before making a purchase decision. If a customer orders the wrong item, Nivve/seller will not accept any return or issue a refund.
Certain consumable items cannot be returned or refunded if the seal is broken. This includes products under the Nivve brand. For damaged or missing products, customers must report the issue within 24 hours of delivery. Customers must provide visual proof to Nivve within 3 days of delivery. For damaged products, customers should provide an image. For missing products, customers must share an unboxing video as proof. If a delivered product is marked as delivered but not received by the customer, they must report the issue within 24 hours. All returned items must be: Unused and in their original condition. With all original tags and packaging intact. Not broken or tampered with. If the Seller accepts a return requested by the customer, the customer will receive the replacement only after returning the product. Replacement will be processed after a quality check by Nivve experts. The product should be unused and returned with the original box and invoice to Nivve wellness pvt. Ltd.
Once delivered, replacements are not provided for certain products in the following cases: